Refund Policy


All sales are final. We accept returns for refund or exchange, for items damaged in transit.

Refunds and Exchanges

To be eligible for a refund or exchange, you must first contact us within 7 days of receiving your goods on our Contact page to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Lost or Stolen Packages

Urgent Source products are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Urgent Source will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.